Support

I am not getting reminders

• Check that notifications are on: iPhone Settings › Apps › Thyrivo › Notifications.
• Check that a Focus mode (e.g. Do Not Disturb, Sleep) is not silencing Thyrivo.
• In the app, open the medication (Today › Manage) and make sure "Reminders" is on and the time and days are right.

I do not see the countdown after my tablet

• The countdown starts when you mark levothyroxine as taken in the app, a widget or with Siri, within 3 hours of its scheduled time.
• Check iPhone Settings › Apps › Thyrivo › Live Activities and the "Countdown after levothyroxine" switch in the app settings.
• Marking a dose straight from the notification does not start the countdown, because iOS does not allow it in the background.

Moving to a new iPhone

• On the old phone: Today › settings icon › Save a backup, and choose iCloud Drive.
• On the new phone, install Thyrivo, open Settings and choose "Restore from a backup".
• If you move your whole phone from an iCloud backup or with Quick Start, app data usually moves automatically.

Thyrivo Pro subscription

• Restore a purchase: app Settings › Restore purchases (same Apple Account as the purchase).
• Cancel: iPhone Settings › your name › Subscriptions › Thyrivo Pro. Access continues until the end of the paid period.
• Refunds: reportaproblem.apple.com. Apple handles refunds.

Apple Health

• Turn on weight import and export in app Settings › Apple Health (Thyrivo Pro).
• Change access in the Health app › Profile › Apps › Thyrivo.

Deleting your data

In app Settings choose "Delete all data". This cannot be undone, so make a backup first if you may need the data. We do not store your data, so you do not need to ask us to delete it.

Changing the language

Thyrivo uses the language set for the app in iOS: iPhone Settings › Apps › Thyrivo › Language. English and Polish are available.

Contact

Email: support@thyrivo.com. Please do not send health information; a description of the problem, your iPhone model and the app version (app Settings › Version) are enough.

Privacy questions: privacy@thyrivo.com.

Nazwa firmy / imię i nazwisko przedsiębiorcy, Adres siedziby.